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Resources
FREQUENTLY ASKED QUESTIONS
Vision has partnered with Silver Fox Pharmacy . The pharmacy will coordinate your prescriptions which will be delivered directly to Vision. Silver Fox will contact you or your loved one upon admission.
Vision '74 is open 24/7 to provide resident care and supervision. We welcome families and friends to visit as often as possible and to stay as long as possible.
It is suggested that visitors who plan to visit after 9:00 p.m. will have to buzz in at the main entrance upon arrival, as the main entrance is locked after this time.
Please review the visitor guideline(s) below for detailed information:
For special occasions such as birthdays or anniversaries, arrangements for private dining rooms or any of our other larger rooms can be coordinated by contacting the Recreation Services Department. Please contact Kerri Hill Program Services Manager at ext. 7179.
To book a tour at a Vision facility, please email: tvaillancourt@vision74.com.
Enclosed you will find information that will make the transition into Long Term Care easier for you and your loved one. There is also a video link that provides information on the Care Conference process that occurs when you move into a Long Term Care Home. These meetings occur routinely and help the Home become familiar with your loved one and your family's wishes for care.
https://youtu.be/vZtxqAL6aAA?si=7VWujLE--7IYRQfL
Enclosed you will find information that will make the transition into living in the Rest Home easier for you and your loved one:
Enclosed you will find information to make the move into the Transitional Care Program easier for you and your loved one:
POLICIES & PLANS
If you have reached out to the Home with a complaint and feel it has not been addressed to your satisfaction, you can call the following numbers to place a complaint:
For Rest Home: Retirement Homes Regulatory Authority: 1-855-275-7472 or by email info@rhra.ca(mailto:info@rhra.ca)
For Nursing Home: Ministry of Health ACTION Line: 1-866-434-0144
If you would like to contact the Ontario Patient Ombudsman Office. Their contact information is:
Toronto: 1-416-597-0339
Toll Free: 1-888-321-0339
TTY: 1-416-597-5371
Web: www.patientombudsman.ca (www.patientombudsman.ca)
Email: info@patientombudsman.ca (info@patientombudsman.ca)
In the attachments you will find Vision and Rest Home Emergency Plans. Each plan is set out in the same format and provides references to other policies that guide the response. Please read the Emergency Summary July 27 2022 provided to Resident and Family Council, this summary details the changes made to our policies to reflect the new requirements from Fixing Long-Term Care Act 2021. Vision has had emergency plans in place with corresponding training since the Home began and will continue to do so to ensure the safety of our residents and staff. Paper copies of the Emergency Plans are available upon request.
We are please to share our interim Quality Improvement Report summarized by our Quality Improvement Coordinator Melissa Babcock RPN.
All of our Resident's rooms are serviced by Air Conditioning, throughout the Nursing Home.
Vision Family Council meets on the 3rd Wednesday of September, November, January, March and May. Most of what a family council does is accomplished during the regular meetings through discussions and planning. Individual members may take on added tasks that interest them or are a part of a special project.
Membership in the family council fluctuates and changes, as would be expected, which means that there is always a need for participation from new families.
If you have questions please contact our Chairperson of Family Advisory Council, Debbie Krukowski at visionfamilycouncil@gmail.com.
Employee Safety is a top priority at Vision Nursing and Rest Home. To assist employees we have two policies governing reporting of workplace harassment and workplace violence. Both will be investigated in a timely and confidential manner.
We also have a new policy that supports all of Vision's employees in their personal Health and Wellness journey. Vision strongly believes, you cannot help others if you are not well yourself. We will support everyone to be the best they can be.
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